3PM Troubleshooting

During the use of the system, users of 3PM may experience certain issues. There are various mechanisms users can employ to solve the issues as follows:

1. Cache Cleaner App

Figure : Browser Cache Cleaner app

Figure : Select All and Clear cache

2. 3PM Help Desk

3PM users can contact the Help Desk for support. This can be done through sending an email to help@threepm.on.spiceworks.com. You can also fill in and submit a ticket to the help desk on this webpage: threepm.on.spiceworks.com/portal/tickets.

Figure : Submit a Help Desk ticket

3. Clearing Browser Cache

Google Chrome

1. Click the wrench icon on the browser toolbar.
2. Select History and Recent tabs.
3. Click History.
4. Select clear browsing data.
5. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
6. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
7. Click clear browsing data.
8. Once finished, close the browser.

Internet Explorer 9 and Above

1. In Internet Explorer, click Tools. If you don’t see the menu, press Alt on your keyboard to show menus.
2. Select Delete Browsing History.
3. Select the checkbox next to Temporary Internet Files.
4. Click Delete.
5. It can take several minutes for the cache history to be deleted.
6. Once the files have been deleted, click OK.
7. Close the browser.

Mozilla Firefox 20 and above

1. Click the Tools menu.
2. Select History
3. Select Clear Recent History. Under Time Range to Clear, select Everything.
4. Select the Details checkbox.
5. Select the Cache checkbox.
6. Click Clear Now.
7. Close the browser.